ThinkServer systems

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Committed to ensuring the ultimate server ownership experience
The decision to buy a server should be made carefully and thoughtfully, taking into account not only how the server will support your business, but also how your server will be supported. Lenovo makes that decision easy with services that were specifically designed to support your business needs, delivered hand-in-hand with your trusted business partner. We’ll get your new server up and running quickly, train your employees and provide priority response for all your service and support needs.
ThinkPlus Priority Support
Your ThinkServer system operates in an “always-on” condition for years at a time, providing business-critical services to your company. So if it requires attention, you don’t have the luxury of waiting for technical support. You need ThinkPlus Priority Support, a consolidated support package for both hardware and software that provides fast, dependable, advanced IT support for your ThinkServer system through a single source.

ThinkPlus Priority Support is a robust package that includes:
24x7 telephone support
Simplify support with a single source for hardware and software expertise — available when you need it the most.

Next-business day onsite service*
The partner you trust, at your place of business during regular business hours, with the parts and expertise to fix the problem right the first time.

Priority call routing
Readily available access gets you to the front of the call queue.

Advanced level technicians
Fast problem resolution from technicians with the expertise you expect and deserve, to diagnose and solve problems quickly.

Basic software usage and installation support
Telephone-based software troubleshooting for Lenovo-supported applications, including ThinkServer EasyStartup, EasyManage and EasyUpdate.
Optional services:
Hard disk drive retention
Once your data, always your data. If your hard drive fails, retain the failed drive that contains your business data. Hard Disk Drive Retention can be purchased as part of ThinkPlus Priority as an add-on option.

Priority 4
For even faster response time to address critical support needs, ThinkPlus Priority 4 provides four-hour onsite response.*
ThinkPlus Productivity
ThinkPlus Productivity is a no-hassle solution to get your server up and running — and keep it running. Enjoy one simple package of support that includes installation, online training and the assurance of ThinkPlus Priority Support.

Experience the difference for yourself
Lenovo brings a long track record of exceptionally engineered products and award-winning services to the server market. Because we know you have a choice in server vendors, we’re including ThinkPlus Priority Support with new ThinkServer systems for 90 days, so you can experience first-hand the peace of mind and confidence of this level of support during the most critical time of server ownership. You’ll get access to all of the benefits of ThinkPlus Priority service, including our advanced-level, highly skilled technicians, who are specially trained on Lenovo ThinkServer systems.


* Typical target response after initial telephone troubleshooting.
Try ThinkPlus Priority Support for 90 days
New ThinkServer systems come with a 90-day trial of ThinkPlus Priority Support to ensure support during the most critical time of ownership.

Additional services to support your business needs
Choose from a variety of “cradle-to-grave” services to enhance your ThinkServer ownership — from initial installation and training to ongoing support, data security and end-of-life secure asset disposal.

Installation

Get your ThinkServer system installed quickly and easily by a Lenovo-trained technician.

Online training
These interactive online courses are designed to provide the knowledge needed for basic setup, configuration, troubleshooting and management of Lenovo ThinkServers for the small and medium business. The participant will be provided with an overview of the system features and options, and be guided through the EasyStartup, EasyUpdate and EasyManage software tools.

Online data backup
How will you recover your critical business data in the event of a physical disaster? Online data backup is a simple, secure offsite storage solution that not only stores your data, but also lets you recover it in the event of an unforeseen event.
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Hard disk drive retention
Once your data, always your data. If your hard drive fails, HDDR lets you retain the failed drive that contains your business data.
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Asset recovery
An environmentally responsible solution for end-of-life asset disposal and secure data destruction.
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Professional services
Lenovo and Lenovo approved partners provide expertise to help you design, plan, and implement a wide range of solutions for your ThinkServer.
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