Lenovo's Service Commitment
Until the deal reaches closing, Lenovo sellers and IBM sellers alike will continue to focus on their respective current x86 product offerings, and both companies expect their existing server operations including customer service and product availability to continue as usual. In the coming months Lenovo will work in partnership with IBM to finalise this business transaction, and to plan a smooth and seamless product transition.
After the deal closes, IBM will continue to provide maintenance delivery on Lenovo's behalf for an extended period pursuant to the terms of a five-year maintenance service agreement with IBM. Customers will not see a change in their maintenance support.
In addition, for the IBM x86 products, after closing Lenovo will continue to maintain IBM’s existing practices re firmware builds and fixes, which include globally developing and testing source code consistent with industry practice. Lenovo will continue to utilise IBM’s industry-leading security practices and procedures to build, compile and authenticate firmware, including patches and updates. Lenovo is committed to work with IBM and others in the industry in a continuous effort to enhance the security of firmware development.